Tuesday, February 3, 2009

Answering Questions So People Understand and Remember What You Say - 4

Bridge from the Questioner’s Agenda to Yours.
If you don’t want to answer the question you’re asked, bridge to your own points with one of the following: "I appreciate your question, but more to the point in our organization, I think, is the issue of X. The X issue involves…" or "A more fundamental issue than that in your question is…" or "The larger question than the one you raise is…" Chase your own rabbits.
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